Understanding MarketOpportunities & Driving Revenue
Targets group / catering accounts, markets, or segmentswith heavy emphasis on proactive solicitation and accountsaturation.
Partners with group / cateringcounterpart to effectively manage the businessopportunity.
Responds to incominggroup / catering opportunities for the property that are outsideparameters of the .
Handles all opportunitiesif property does not participate in an EBC.
Identifies, qualifies and solicits new group / cateringbusiness to achieve personal and each property s revenuegoals.
Focuses efforts on group / cateringaccounts with significant potential sales revenue.
Develops effective group / catering sales plans andactions.
Designs, develops and sells creativecatered events.
Maximizes revenue by upsellingpackages and creative food and beverage.
Understands the overall market - competitors strengthsand weaknesses, economic trends, supply and demand etc. and knowshow to sell against them.
Closes the bestopportunities for each property based on market conditions andindividual property needs.
Uses negotiatingskills and creative selling abilities to close on business andnegotiate contracts.
Providing ExceptionalCustomer Service
Handles complex business withsignificant revenue potential as well as significant customerexpectations.
Builds and strengthensrelationships with existing and new customers to enable futurebookings. Activities include sales calls, entertainment, FAM trips,trade shows, etc.
Develops relationshipswithin community to strengthen and expand customer base forgroup / catering sales opportunities.
Supportsbrand s Service and Relationship Strategy, driving customer loyaltyby delivering service excellence throughout each customerexperience.
Provides excellent customerservice in order to grow share of the account.
Executes brand s Customer Service Standards and propertys Brand Standards.
Executes and supports thebusiness Customer Service Standards and property s BrandStandards.
Participates in and practices dailyservice basics of the brand.
Executesexemplary customer service to drive customer satisfaction andloyalty by assisting the customer and ensuring their satisfactionbefore and during their program / event.
Servesthe customer by understanding their needs and recommending theappropriate features and services that best meet their needs andexceed their expectations, while building a relationship andloyalty to the property and brand.