Technical lead for all IT queries and issues relating to site logistics, deployments and break / fix activities.
Organize and prioritize IT tasks and projects within their data center(s).
Develop and maintain proactive relationships with the leased facility landlord, IT service providers, and partner support teams at the datacenter.
Planning and supervision of all supporting physical infrastructure, logistics, and resources required to provide cloud capacity to our internal customers.
Supervision and quality control of ongoing IT maintenance support for all service lines to meet pre-defined SLAs.
Single point of contact for incidents at their datacenters that impact Microsoft cloud services and the proactive and timely resolution of such incidents.
Implementing and overseeing all security and compliance policies for their datacenters to ensure all local systems meet the requirements set down by Microsoft internal security and compliance teams.
Contribute to regional and global improvement programs as required.
Assist with the review and approval of OPEX and CAPEX budgets, spend, vendor resourcing models, and reconciliation of same.