Senior Manager E-Commerce
Qatar Duty Free
Doha, Qatar
منذ 4 يوم

About the role

Develop and establish a World leading e-commerce platform for online retail sales across the QR Group. Ensuring governance processes across the Group Companies are developed in order to build and enhance the capabilities needed to share date and learnings in a new wat.

Provide leadership on a strategic and commercial level to continuously drive and improve online sales performance, maximizing revenue contribution to exceed revenue targets and ensuring long term growth.

In addition, to follow up on key online developments within the industry and keep abreast of the latest technical innovations in the field of online sales to enhance and improve the customer experience, which exemplifies the 5 star Qatar Airways ethos .

The role includes, but is not limited to the following responsibilities :

  • Developing and establishing an e-commerce strategy, which includes leading the online Sales strategy across network including all tactical and strategic digital channels.
  • Ensure integration across the QR Group and continuously evolve the proposition through an agile test & learn’ approach to optimise sales (online and offline), as well as customer experience.
  • Lead the E-commerce strategy to deliver the highest possible % share and therefore contribute to reduce the distribution cost of sale.

  • Working closely with senior management to establish a clear pricing strategy for online channels.
  • Lead the RFP processes of multi-million dollar purchases to ensure E-commerce technologies meet requirements.
  • Ensure comprehensive online sales plans are implemented across all regions geared towards exceeding all online sales KPI’s.
  • Ensure all E-Commerce and E-marketing units are in synch with the online sales objectives of the company.

    Without a Degree :

  • High School / Vocational Qualification with Minimum 12 years of job-related experience
  • With a Degree :

  • Bachelor’s Degree or Equivalent with Minimum 10 years of job-related experience
  • Essential

  • Strong Ecommerce sales knowledge and experience.
  • Strong retail oriented digital knowledge and experience
  • Preferred

  • First-hand experience of key direct sales channels
  • Commercial management experience with significant revenue accountability
  • Track record of delivery of significant change
  • Job Specific Skills :


  • Previous e-commerce experience with a retail environment
  • Strong negotiation skills
  • Strong retail business understanding.
  • Proven Commercial skills and business acumen.
  • Strong people management and coaching skills.
  • Good network within QR and travel retail industry.
  • Distinct budgetary control skills.
  • Determined and resilient.
  • Excellent team player at senior management level motivated by achieving success for the team
  • Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.
  • Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.


  • Proven understanding of E-Commerce within the travel retail industry
  • In depth understanding of the retail industry and it’s specific sales, marketing and distribution mechanisms.
  • Solid knowledge of core retail IT systems and applications.
  • Knowledge and previous experience of online sales and marketing technologies.
  • Knowledge of the latest industry trends across online retail and online travel.
  • Fluency and accuracy in English language.

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