Customer Care Specialist
Jaidah Group
قطر
منذ 3 يوم
source : tanqeeb

ESSENTIAL DUTIES & RESPONSIBILITIES :

  • First point of contact with customer over Phone, Chat and social media
  • Maintain excellent service levels according to KPI’s with High level of professionalism Answering calls on time interacting / contacting with social media and online inquiries within timeline
  • Provide professional experience to customers who reach Jaidah Group through contact center channels. Applying We Care Culture
  • Work in a team with other department to increase first call resolution / ensure that right person has received enough information for resolution.
  • Carry out customer experience activities Net Promoter Score, Customer Satisfaction Index, Voice of Customer, Loyalty , including complaint handling and escalation matrix.
  • Participate in outbound activities Retentions Customer Loyalty Lost Lead survey Product Recall campaigns Lead Qualification along with any other activities carried by contact center.
  • Increase showroom / service center appointments and traffic by promoting all available facilities, ongoing campaigns, available services, benefits and Jaidah Group / product values.
  • Keep accurate records of all interactions with customers, and update in centralized database
  • Assist in Service events and Marketing campaigns when required
  • Assist in database cleansing tasks
  • Maintain excellent communication within team, Co-workers and externals
  • Qualifications

  • Certification in relevant field Customer Service
  • Experienced

  • Experience in VIP Customer Service a plus
  • SKILLS & ABILITIES

  • Strong Interpersonal skills
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
  • Strong communication and listening skills, a pleasant and professional phone manner
  • Excellent computer skills including Microsoft Office (Word, Excel, PowerPoint and Internet Usage)
  • Accurate in typing and data entry
  • COMPETENCIES

  • Customer & Quality Focus
  • قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب