DohaPosting Date Jan 27, 2020Job Number 20013345Job Category ReservationsLocation Al Messila, a Luxury Collection Resort & Spa, Doha, Al Messila, 970 Al Amir Street,, Doha, Qatar, Qatar VIEW ON MAPBrand The Luxury CollectionSchedule Full-timePosition Type Non-Management / HourlyStart Your Journey With UsMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and reinvent the future of travel.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.Reservation ServicesVerify all reservation information with callers to ensure accuracy.
Accommodate and document special requests in an accurate and efficient manner.Determine the most appropriate Restaurant to meet guest requirements.
Explain guarantee and cancellation policies to callers.Describe F&B Promotions in detail.Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
Answer guest questions about property Restaurants / services (e.g., hours of operation, packages, promotions, entertainment, restaurants, special events).
Assign confirmation / cancellation numbers and clearly relay this information to callers, giving them the option of emailing and / or faxing these numbers.
Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.
Follow up selling techniques and sales strategies in order to maximize property revenue.Identify repeat guests using appropriate codes.
Reservation ProcessingInform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.
e., flags, comments, guest messages).Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Guest RelationsFollow proper escalation procedures when addressing guest concerns.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.