Intake and Outreach Coordinator - Veterans Services to Career
Volunteers of America Colorado
Veteran Service Center
منذ 3 يوم

Job Type Full-time Description

WHAT MAKES VOA SPECIAL?

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve our programs across Colorado look different because each community is distinct.

Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp.

We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond.

Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.

JOB SUMMARY

The Intake and Outreach Coordinator assists human service programs in meeting the needs of persons seeking assistance in both Grant Per Diem (GPD) and Veteran to Services Career (VS2C) Programs.

Conducts initial assessment functions, screening for eligibility and making appropriate referrals for callers and walk-ins.

Acts as a knowledgeable liaison to community agencies and is responsible for promoting awareness of the assigned program.

Provides follow-up to clients as assigned and maintains positive interactions with community stakeholders.

Essential Duties and Responsibilities

  • Receives and assesses calls for service and conducts intake process : screening households for eligibility, collecting relevant documentation, and supporting GPD and VS2C program staff throughout the enrollment process.
  • Refers ineligible applicants to other organizations / programs which would best serve the applicant’s needs.
  • Maintains and updates a database of active community supports for the purpose of linking low income and / or homeless veteran households with available community resources.
  • Acts as a community liaison for Volunteers of America, maintaining a caseload of community partner contacts and cultivating relationships with these contacts via phone calls, emails, meetings, site visits, and presentations throughout the year.
  • Connects GPD and VS2C with new community partners for the purpose of offering supportive services to veteran households
  • Conducts street outreach to inform eligible clients of services provided and conducts off-site screening with clients when needed
  • Utilizes the models of Trauma-Informed Care and Housing First to guide engagement with existing and / or potential GPD and VS2C program participants.
  • Attends community events and meetings as a representative of Volunteers of America.
  • Provides administrative and programmatic support services for client service teams.
  • Documents all outreach and eligibility screening activities through paper and electronic logs.
  • Collects pertinent statistics and prepares reports as required by supervisor and according to funding source guidelines.
  • Performs other duties as assigned.
  • Knowledge and Skills

  • Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
  • Ability to work and thrive within a diverse, multicultural team environment.
  • Ability to take initiative and work independently.
  • Ability to communicate effectively verbally and in writing.
  • Ability to apply appropriate self-care in the face of often difficult and / or traumatic situations which commonly present while working with persons in need of services.
  • Requirements

    Minimum Qualifications of Position

  • Associate’s degree in communication, human services, administration, or related fields.
  • 1 year of direct service in
  • Must possess a Colorado driver’s license and state-mandated automobile insurance.
  • Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
  • Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
  • Proficient computer skills, to include proficiency with the following : Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
  • communication and collaboration tools (Slack, Zoom, Google Teams); digital calendars (Google, Outlook); file sharing programs (Dropbox, Google Drive);
  • and project management software (Asana)

  • Proficient with Windows operating system.
  • Preferred Qualifications of Position

  • 1 year of related experience.
  • Position Type and Expected Hours of Work

  • Full time
  • Position Salary Range :

    Starting Pay : Based on experience

    Based on experience

    Benefit eligibility is based on job type / status

    Personal Days

    Volunteer / Wellness Day

    Pension Plan

    403b Retirement Plan with Agency Match

    Health, Dental, Vision, Pet Insurances

    Accident Insurance

    Short & Long-Term Disability

    Employee Assistance / Work Life Balance Program

    Employee Discount Program

    LifeLock with Norton

    Public Service Loan Forgiveness

    Coming Soon : Fully Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan

    Volunteers of America is an EEO / AA Employer

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