Assistant Floor Manager Limited Contract from October to December
Marriott International Inc and Ritz Carlton Hotel Company L L C
Doha Qatar
منذ 2 يوم
source : HireeJobsGulf

Job Number 22095565 Job Category Rooms Guest Services Operations Location Marriott Marquis City Center Doha Hotel Omar Al Mukhtar Street Area 61 Al Dafna Street 850 Doha Qatar Qatar VIEW ON MAP Brand Marriott Hotels Resorts Schedule FullTime Relocation N Position Type Management Located Remotely N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels Marriott Hotels Marriott International s flagship brand with more than 500 global locations is advancing the art of hosting so that our guests can travel brilliantly As a host with Marriott Hotels you will help keep this promise by delivering premium choices sophisticated style and wellcrafted details With your skills and imagination together we will innovate and reinvent the future of travel JW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy It s as simple as that Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy a true camaraderie with a diverse group of coworkers JW creates opportunities for training development recognition and most importantly a place where you can really pursue your passions in a luxury environment Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment JOB SUMMARY Responsible for successfully executing all operations in two departments Front Office and Food and Beverage Culinary or Engineering Maintenance and Housekeeping and managing staff Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department Ensures that standards and procedures are being followed Leads specific team while assisting with meeting or exceeding property goals CANDIDATE PROFILE Education and Experience High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional area OR 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional area CORE WORK ACTIVITIES Providing for and Managing the Guest Experience Provides excellent customer service by being readily available approachable for all guests Extends professionalism and courtesy to guests at all times Assists employees in understanding guests everchanging needs and expectations and exceeds them Ensures that all employees team leaders if applicable and manager s understand the brand service culture Responds timely to customer service department request Supporting Safety Standards and Work Procedures Implements property emergency plan Provides a safe working environment in compliance with OSHA MSDS Implements and sustains property accident prevention programs Ensures a viable key control program is in place Follows property specific second effort and recovery plan Managing Property Operations and Department Budgets Reviews financial statements sales and activity reports and other performance data to measure productivity goal achievement and to determine areas in need of cost reduction and program improvement Assists teaches the team scheduling using Scheduling Tool against guest and hours occupied room goals Ensures barriers to achieving goals are being discussed and resolved by the team Extends professionalism and courtesy to employees at all times Ensures that the team has the capabilities to meet expectations Ensures that goals are being translated to the team as they relate to guest tracking and productivity Leads by example and demonstrates selfconfidence energy and enthusiasm Conducting Human Resources Activities Ensures that staffing levels are appropriate to exceed guest expectations Promotes both Guarantee of Fair Treatment and Open Door policies Maintains current licenses and permits as prescribed by local state and federal agencies Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest letters Solicits feedback for continuous improvement Ensures training plans are in place and being executed Ensures all team members meet or exceed all hospitality requirements Ensures Continuous Improvement Meetings CIMS are taking place weekly in each department Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service Provides support for operations functions as appropriate Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law

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