Duties and Responsibilities :
Collections Specialist manages collection calls and / or correspondence in a fast paced goal oriented collections department.
He acts in the capacity of officer in charge of the company’s collection process for recovering all outstanding dues.
1.Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
2.Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
3.Accountable for reducing delinquency for assigned accounts.
4.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
5.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
6.Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
7.Establish and maintain effective and cooperative working relationships with customers and sales.
8.Weekly and monthly reporting to supervisor and management.
9.Responsible to updating Monthly Delinquency notices.
10.Processing monthly credit memos and the appropriate reporting.
11.High volume phone calls to assigned delinquent customers.
12.Manage customers on the shutdown report.
13.Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
14.Provide excellent & considerate customer service to collect the outstanding.
15.Internal and External customer interface.
16.Participate in team planning meetings.
17.Meet defined department goals and activity metrics.
18.Prepare daily / weekly progress report (daily performance tracker).
19.Review collection MIS to measure own and team effectiveness, productivity & efficiency.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time upon review and approval with concerned personnel and department head.
Education and Training :
College diploma or related technical field and / or college graduate
Work Experience :
Five years of managing the collection process.
Competencies & Skills : Time Management.
Problem Solving / Analysis.
Qatar Driving License.