Senior Customer Service Representative
Weill Cornell Medicine
Doha, Qatar
منذ 5 يوم
source :
  • In order to answer customercomplaints and questions, senior customer service representativesmust be experts in the products offered by their employer.
  • Thisrequires one to take the initiative to master every feature andbenefit of each product.

  • Some senior customerservice representatives work with their employer’ssalespeople to complete sales that they make while in the field.
  • Alot of direct sales companies are structured this way. In thissetting, they may be required to upsell add-on products.

  • Senior customer service representatives use customerrelationship management software to document each customerinteraction to help streamline the customer service process andnotice trends to report back to the product developmentteam.
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    بريدي الالكتروني
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