To respond to customer quires and requests through phone, email, web chat etc.and update necessary systems and details about the interaction and caller details
Job Roles and Responsibilities
Be the Subject Matter expert for the team
Handling customer’s calls in a timely manner and providing helpful accurate information.
Demonstrate high level of empathy during interactions with the caller.
Supporting other functions within the project such as making outgoing calls for follow ups, providing specific information and more as instructed by line manager.
Support Team Leader as and when required.
Keeping CRM up to date
Ensure adherence to company policies, procedures and practices.
Providing good customer service to callers by always demonstrating showing positive behavior.
Attend training courses relevant to the role and implement the training as appropriate.
Establishing and maintaining effective working relationships
Communicating effectively verbally and in writing in both Arabic and English.
Work as a team with other colleagues to carry out work smoothly.
To understand the need for and maintain strict confidentiality at all times.
Skill & Experience
Excellent written and verbal communication.
Solution focused and High problem solving skills
Excellent time management and self-organizing
Good typing speed
Experience with usage of MS Windows and MS office and related tools
Graduate in any discipline
Ability to work under pressure
Patient, Motivated self-starter
Excellent communication with the team
Presentation and negotiation talent
Displays positive professional outlook and behavior