Agent-Call Center
Marriott International, Inc
منذ 5 يوم
source :

Process all reservation requests, changes,and cancellations received by phone, fax, or mail. Identify guestreservation needs and determine appropriate room type.

Verifyavailability of room type and rate. Explain guarantee, specialrate, and cancellation policies to callers. Accommodate anddocument special requests.

Answer questions about propertyfacilities / services and room accommodations. Follow salestechniques to maximize revenue.

Input and access data inreservation system. Indicate special room reservation types (e.g.,complimentary rooms, employee discounts, travel agent inspectionrates, and wholesale reservations) by inputting the correct codeand rate into the reservation system.

  • Follow proper escalationprocedures when addressing guest concerns. Follow all companypolicies and procedures; ensure uniform and personal appearance areclean and professional;
  • maintain confidentiality of proprietaryinformation; protect company assets; protect the privacy andsecurity of guests and coworkers.

  • Welcome and acknowledge allguests according to company standards; anticipate and addressguests' service needs; assist individuals withdisabilities;
  • thank guests with genuine appreciation. Speak withothers using clear and professional language; answer telephonesusing appropriate etiquette.

    Develop and maintain positive workingrelationships with others; support team to reach common goals;listen and respond appropriately to the concerns of otheremployees.

    Comply with quality assurance expectations andstandards. Move, lift, carry, push, pull, and place objectsweighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested bySupervisors.

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