Job description / Role
Employment : FullTime
Greet customers, offer assistance andserve them in order to ensure their needs and complaints areanswered in a timely manner with quality and customer servicestandards creating customer loyalty and portfolio.
Ensure a smooth and efficient receiving process of items / shipmentsas well as monitor all kind of inventory activities such as cyclecounts and stock movements including transfers between shops,transfers to / from warehouse, damaged items, devolution, etc.
Analyze hourly / daily / weekly sales performance, monitorselling items, missing sizes / items and collection rotation (incoordination with BM and VM) in order to identify replenishmentneeds, place accurate orders, meet stock performance objectives andmaximize sales and sellout
Detect, anticipate andprovide regular feedbacks on customers' needs, marketstrends and competitors activities affecting the region / market
Recruit, train, motivate and evaluate teammembers to ensure that they have the necessary skill base andrequired image and that they are optimally enabled to maximizetheir potential and contribution to the company;
conduct dailyJapanese meetings to keep the staff informed and engaged
Prepare staff schedule based on budgeted hours and / orvisitors' traffic, daily sales targets, events, operationalneeds (including shipments, stock count, sale, etc.
as well asensure the effective communication of sales plans and set daily andhourly targets to the Shop / Department team
Log / updateall commercial and operational information as well as variousrequests on the provided platforms (Helpdesks, Events, LossPrevention application, etc.
in a timely and accurate manner
Manage annual allocated budget by monitoring expenditure upto set limits, optimizing and reducing costs where possible andreporting variances versus budget (validating it with DM / BMfirst)
Oversee the shop's image and ensureits compliance with the brand's standards, verify andfollow up on the cleanliness, display and maintenance of the shopincluding the window, cash and stock room