Shop Manager
Azadea Group
Doha, Qatar
منذ 3 يوم
source :

Job description / Role

Employment : FullTime

  • Greet customers, offer assistance andserve them in order to ensure their needs and complaints areanswered in a timely manner with quality and customer servicestandards creating customer loyalty and portfolio.
  • Ensure a smooth and efficient receiving process of items / shipmentsas well as monitor all kind of inventory activities such as cyclecounts and stock movements including transfers between shops,transfers to / from warehouse, damaged items, devolution, etc.
  • Analyze hourly / daily / weekly sales performance, monitorselling items, missing sizes / items and collection rotation (incoordination with BM and VM) in order to identify replenishmentneeds, place accurate orders, meet stock performance objectives andmaximize sales and sellout
  • Detect, anticipate andprovide regular feedbacks on customers' needs, marketstrends and competitors activities affecting the region / market
  • Recruit, train, motivate and evaluate teammembers to ensure that they have the necessary skill base andrequired image and that they are optimally enabled to maximizetheir potential and contribution to the company;
  • conduct dailyJapanese meetings to keep the staff informed and engaged

  • Prepare staff schedule based on budgeted hours and / orvisitors' traffic, daily sales targets, events, operationalneeds (including shipments, stock count, sale, etc.
  • as well asensure the effective communication of sales plans and set daily andhourly targets to the Shop / Department team

  • Log / updateall commercial and operational information as well as variousrequests on the provided platforms (Helpdesks, Events, LossPrevention application, etc.
  • in a timely and accurate manner

  • Manage annual allocated budget by monitoring expenditure upto set limits, optimizing and reducing costs where possible andreporting variances versus budget (validating it with DM / BMfirst)
  • Oversee the shop's image and ensureits compliance with the brand's standards, verify andfollow up on the cleanliness, display and maintenance of the shopincluding the window, cash and stock room
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