Support Engineer, Enablers Operations
Vodafone Limited
Africa, Doha, Qatar
منذ 11 يوم
  • Providing Global IT support for Vodafone Enterprise & Web Applicationsfor all branches of Vodafone Companies around the world.
  • Enterprise Web Applications include Vodafone DNS, MBB, GSLB,and GASF.

  • Maintaining the availability of the applications and their hosted servers (on UNIX platform)
  • Executing change requests for DNS records for Vodafone domains.
  • Performing all possible technical troubleshooting steps to solve the problems and service requests
  • Managing all system components including apache and tomcat .
  • Solving the user / groups access issues the different sections on the applications
  • Troubleshooting & facilitating the Infrastructure and connectivity issues remotely for the countries ( DNS , Proxy , Firewalls )
  • Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook) to solve the incidents Managing and support SMTP POP relays
  • Ensure that the technical solution and root cause areclear and logiPrioritizing and managing several open cases at one time based on agreed Service Levels.
  • Ensure that all incidents are solved within the agreed SLAUpdate the technical documentation and the team knowledge base.
  • Bachelor of computer science / engineering
  • 3 / 4 year IT Support, system administration, web / software development experience
  • ITIL Foundation background.
  • Networking background
  • Pearl scripting background.
  • Workingknowledge with client web browsers like Internet Explorer and Fire Fox
  • Windows2000, Windows XP support, Microsoft office
  • Technical skills :

    UNIX / Linux administrationTechnical knowledge in IT infrastructure technologies (DNS, Proxy) and connectivity techniqueshands-

    on experiences working on web applications (Apache, Tomcat)Software or Web development skills are plus. Remedy background is a plus ITIL Foundation certification is a plus.

    POST fix, Send Mail, Sentrion is a plus.

    Personal skills :

  • Strong Troubleshooting and problem solving skills
  • Strong Conversational English skill both oral and written
  • Verygood analytical thinking skills
  • Handling multi-tasks
  • Business and Managerial skills :
  • Understanding of the communications web methodologies
  • Good communication skills specially in amulticultural environment
  • Working under stress, Dynamic and Customer oriented
  • Decision making skills
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