Whether they’rebuilding a whole IT network or setting up a PC and accesspermissions for a new hire, IT infrastructure engineers provide thetechnological foundation for much of their organization’sday-to-day operations.
This process involves both hardware andsoftware setup and often interaction and basic training with endusers who may not be familiar with the finer points ofIT.
Because IT systems are so crucial to thedaily operations of most organizations, IT infrastructure engineersmust quickly solve problems.
Issues are typically escalated from a worker or nonspecialist forresolution. Depending on the scope of their duties, the engineermay be responsible for liaising with affected stakeholders,identifying the problem, devising a solution, and implementing thatfix.
Minimizing IT outages requires constantupkeep of the network infrastructure. IT infrastructure engineershandle updates, upgrades, and other maintenance tasks in bothhardware and software areas.
Additionally, they look for ways tomake the network more efficient, cost-effective, andsecure.