Supervisor- Sel & Miel Restaurant ( French)
Marriott International, Inc.
Doha
منذ 1 يوم

SUMMARY

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards.

Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes.

Responsible for managing financial and administrative duties. Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards.

Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes.

Responsible for managing financial and administrative duties.

  • Manages departmental inventories and assets including par levels and maintenance of equipment.
  • Orders supplies for the department china, glass, silver, buffet presentations, props, and other service equipment needs).
  • Uses banquet beverage Use records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
  • Conducts monthly department meetings with the Banquet captains and associates.
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.
  • Schedules banquet service staff to forecast and service standards, while maximizing profits.
  • Maintains attendance log for banquet associates.
  • Maintains and enforces established sanitation levels.
  • Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
  • Communicates and executes departmental and hotel emergency procedures and ensures staff are trained in safety procedures.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers associates to provide excellent customer service.
  • Ensures associates understand expectations and parameters.
  • Observes service behaviors of associates and provides feedback to individuals.
  • Strives to improve service performance.
  • Reviews comment cards and guest satisfaction results with associates.
  • Participates in the development and implementation of corrective action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Ensures associate awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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