Role Summary :
The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner.
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Role Description :
Shareholder & Financial :
Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
Customer (Internal & External) :
Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals / objectives.
Internal (Processes, Products, Regulatory) :
Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies / procedures and the applicable regulatory guidelines.
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
Identify suitable opportunities to cross-sell products or services offered to customers.
Authorize transactions within the range delegated to the incumbent.
Forward all clearing items and remittance requests received from customers to the concerned department / unit within Group Infrastructure for processing.
Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.
Learning & Knowledge :
Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls.
Identify related areas for professional development of self and act accordingly.
Ensure high standards of confidentiality to safeguard commercially sensitive information
University graduate with a minimum of 2 years experience related to teller service in a major banking institution.