Front Office Supervisor
Hilton Hotel
Doha, Qatar
منذ 5 يوم
source : drjobs.ae
  • Supervise the efficientoperations of reception including check in / outprocedures
  • Support team members in handlingguest requests and enquires to ensure a positive outcome isachieved
  • Ensure that both the Front OfficeManager and Reception Supervisors are kept fully aware of anyrelevant feedback from Guests and / or other departments
  • Demonstrate a high level of customer service at alltimes
  • Advise team of any special events or VIPGuests in the hotel for events or for generalaccommodations
  • Understand thoroughly all hotelroom categories, room rates, packages, promotions and other generalproduct knowledge necessary to perform daily duties
  • Monitor the appearance, standards and performance of theFront Office Team with an emphasis on training andteamwork
  • Maximize room occupancy and useup-selling techniques to promote hotel services andfacilities
  • Ensure Team Members have a currentknowledge of all room categories, room rates, packages, promotions,local area and other general product knowledge necessary to performtheir duties
  • Demonstrate positive leadershipcharacteristics, which inspire Team Members to exceedstandards
  • Act in accordance with fire, healthand safety regulations and follow the correct procedures whenrequired
  • Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems
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