Front Desk Manager
The Ritz-Carlton
Doha, Qatar
منذ 6 يوم
source :
  • Maintaining Guest Services andFront Desk Goals
  • Manages day-to-dayoperations, ensuring the quality, standards and meeting theexpectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize,organize, and accomplish your work.
  • Handlescomplaints, settling disputes, and resolving grievances andconflicts, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service,operational needs and financial objectives are met.
  • Ensures that regular on-going communication is happeningwith employees to create awareness of business objectives andcommunicate expectations, recognizes performance, and producesdesired results.
  • Understands the impact ofdepartment s operations on the overall property financial goals andobjectives and manages to achieve or exceed goals.
  • Supporting Management of Front Desk Team
  • Utilizes interpersonal and communication skills to lead,influence, and encourage others; advocates sound financial / businessdecision making;
  • demonstrates honesty / integrity; leads byexample.

  • Encourages and building mutual trust,respect, and cooperation among team members.
  • Serving as a role model to demonstrate appropriatebehaviors.
  • Supervises and manages employees.Manages all day-to-day operations. Understands employee positionswell enough to perform duties in employees'absence.
  • Establishes and maintains open,collaborative relationships with employees and ensures employees dothe same within the team.
  • Supervises all areasof the Front Office in the absence of the Front Office or AssistantFront Office Manager.
  • Ensuring ExceptionalCustomer Service
  • Provides services that areabove and beyond for customer satisfaction andretention.
  • Improves service by communicatingand assisting individuals to understand guest needs, providingguidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems andcomplaints.
  • Sets a positive example for guestrelations.
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