Head of Managed Services
Michael Page
منذ 5 يوم
source : drjobs.ae


  • Ownsthe strategy, direction and delivery of IT managed services at thetechnical level.
  • Manages vendor performance and risksbased on contractual agreements and SLAs, validating suppliersdelivery in accordance with the original agreement.
  • Owns the overall budget and financial decisions across the managedservice, including ownership of financial negotiations and allrelated commercials.
  • Sets strategic direction ofcontinuous improvement initiatives and vendor relationshipmanagement planning.
  • Manages benefits realisation tomeasure financial benefits and works with Service Delivery Leadsand vendors to implement action plans if benefits are not beingachieved.
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