What will I be doing :
What will I be doing?
A Lounge Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :
Manage the performance of the Lounge
Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
Handle enquiries and complaints, promptly and efficiently
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Ensure the Team projects a professional manner with an emphasis on luxury and Guest service
Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
Executes tasks as instructed by the Food & Beverage Manager
Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Lounge Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Previous supervisory experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to listen and respond to demanding Guest needs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous experience in Lounge Supervisor or Manager in a hotel environment
Multi-lingual
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations 
