To effectively manage and ensure excellent service delivery and commercial control on various client brands within their area or responsibility.
Identify further maintenance efficiencies opportunities within their client portfolio and drive business commercial savings within area or responsibility.
To ensure compliance with Company policy and procedures in line with annual operating plan.
The below Key Performance Areas include but are not limited to :
Visit clients at least once per quarter to discuss services provided and ensure customer satisfaction.
Responsibility for ensuring schedules and programs of work are adhered to and delivered to a high quality and ensure consistent standards are achieved.
To ensure contractual outputs are met including regular quality audits.
To audit supply chain routinely to ensure compliance with contractual terms
To identify areas of commercial savings within current contracts.
To enhance supplier relationships through regular informal interaction and structured meetings.
To build and maintain strong brand relationships.
To maintain budgetary control on contracts, materials and equipment.
To review FM Helpdesk service delivery and challenge when not being met or meeting current needs.
To ensure recruitment of staff is conducted in accordance with Alshaya procedures and on relevant terms and conditions of employment and that all Alshaya employees receive a full induction.
To lead, motivate and develop staff using the available skills and resources.
To identify developmental needs, set objectives and evaluate training performance for all activities undertaken.
To ensure that employees are effectively managed to their potential utilising the HR processes with a best practice approach.
Ensure that absence and time management is monitored and controlled
Ensure correct staffing levels at all times including arranging cover for staff holidays and sickness.
To ensure health and safety policies are adhered to and all appropriate documentation is prepared and maintained i.e. risk assessments, method statements etc.
To ensure all HR processes are adhered to and all employees are treated in line with Alshaya policy and current local legislation
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