Assistant Executive Housekeeper
FastSpeed Contracting & Services
منذ 4 يوم
source :
  • Should have an eye for detail andthe ability to effectively deal with guests, other departments andhousekeeping staff.
  • Obtains list of vacantrooms to be cleaned immediately & list of prospectivecheckouts or discharges in order to prepare workassignments.
  • Experience with turn downservice, special needs of VIP Guests, foreign dignitaries, etc. ishelpful.
  • Assigns team members their duties,and inspects work for conformance to prescribed standards ofcleanliness.
  • Prepares and distributes the Roomassignment sheet and floor keys to room boys.
  • Maintain clear and efficient communication andcoordination with the Front Office and other departments of thehotel.
  • Schedules the cleaning of the roomcarpets, upholstery, and draperies as needed, along with deepcleaning projects and window cleaning as necessary.
  • Schedules cleaning for lobby area, public restrooms,telephone areas, hallways, entrances, elevators.
  • Schedules periodic major cleaning projects includingcarpet shampooing, cleaning of walls and baseboards, cleaning ofwindows, elevator doors and tracks.
  • Schedulescleaning of all meeting rooms after a completedfunction.
  • Schedules deep cleaning of allmeeting rooms on periodic basis including carpet shampooing,cleaning of walls and baseboards, cleaning of windows,etc.
  • Inventories cleaning supplies &linen stock to ensure adequate supplies.
  • Investigates concerns regarding housekeeping service andequipment, and takes corrective action.
  • Provides support to the Executive Housekeeper in allareas of Housekeeping operation, such as staff training, coaching,counselings and also enforces to the hotels standard operatingprocedures.
  • Ensure all meeting room functionsare properly set up according to the requests indicated on themeeting room / event function sheets.
  • Ensuresguest rooms are properly secured and that proper key controlprocedures are utilized by the housekeeping staff.
  • Advises manager, desk clerk, & admittingpersonnel of rooms ready for occupancy.
  • Rewards employees who use their empowerment to meet orexceed guest expectations.
  • Print allhousekeeping related reports and traces from PMS.
  • Assists in controlling expenses by the housekeepingdepartment.
  • Confirm all housekeeping staffmembers have arrived or find substitutes for absentemployees.
  • Maintain high quality ofhousekeeping standards in : 1) the guest rooms 2) linens anduniforms 3) lost and found procedures 4) laundry and 5) publicarea.
  • Review outside laundry facilityservicing to ensure quality, undamaged linens and consistentdelivery, keeping in mind the budgetary guidelines.
  • Co-ordinate with vendors eg : Pest control, Laundryservices and other outsource services.
  • Attendto any guest complaints and take service recovery measures ifrequired.
  • Review the housekeeping points onthe guest feedback forms, take actions on guest complaints and alsoshare guest compliments with staff members.
  • Prepare annual housekeeping budget.
  • Submit requests for repair and periodic maintenance ofcleaning equipment.
  • Prepares storerequisition, purchase other supplies and equipment, also monitorpar stock on all housekeeping guest supplies and linens.
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