College University diploma with at least 12 years related experience in customer service and order processing Must be familiar with current software packages such as Microsoft Outlook Word Excel Power Point Has the ability to drive oneself to take initiative and action to pursue goals and complete tasks Has the ability to identify customer needs and act accordingly taking the organizations costs and benefits into account Demonstrates selfconfidence and expertise and articulates thoughts and express ideas effectively using oral written visual and nonverbal communication skills as well as listening skills to gain understanding Thoroughness in accomplishing a task through concern for all the areas involved Monitors and checks work or information and plans and organizes time and resources efficiently Has the ability to demonstrate commercial awareness and understanding to cope with different business situations Can carry out activities that are not formally part of a job while displaying enthusiasm and effort when necessary to complete tasks successfully in order to achieve organizational objectives Has the ability to develop and maintain relations within and outside the organization even at times with conflicting interests and to use them to obtain information support and cooperation for achieving business goals Has the ability to work with others toward a shared goal participating actively sharing responsibility and rewards and contributing to the capability of the team