The Junior Client Advisor acts as an ambassador and is responsible for managing activities intended to achieve sales objectives, namely : promoting product attributes to the client, developing and enhancing their skills to increase sales results, and participating in the promotion of a positive work / store environment.
The role include to be an ambassador of Galeries Lafayette, ensuring that every Client is treated according to the Galeries Lafayette / Katara Avenue Client Ceremony.
The Client Advisor strive to discover the clients and their every need, and guide them across the store. The Client Advisor will proactively reach out to the clients in order to achieve individual and team goals
Welcome every client and provide the best Client experience
Advise clients across all brands and all product categories
Directs clients by escorting them to racks and counters, suggesting suitable items.
Advises clients by providing information on products.
Helps client make selections by building client confidence; offering suggestions and opinions.
Documents sale by creating or updating client profile records.
Keeps clientele informed by notifying them of preferred client sales and future merchandise of potential interest.
Responsible to keep the stock in good condition (price tags clean and stored properly)
Arrange and maintain the display
Contributes to team effort by accomplishing related results as needed
To acquire, build and maintain an active client book
To be professional, approachable, knowledgeable, and gracious in all interactions.
To strive to be customer service oriented to ensure a positive shopping experience.
Engage with clients to develop long-term relationships, leveraging different clientele tools, in order to foster Brand loyalty
Respect Brand standards in terms of grooming and behavior
Requirements - Minimum High School Diploma - 3 to 4 Year sales experience, preferably in fashion retail, store department - Fluent in Arabic and English, both written and verbal.
Excellent interpersonal and communication skills - Ability to work in a team-driven environment - Good organization and learning skills - Must be proactive and results driven - Initiative - Networking
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