Technical Specialist
منذ 5 يوم
source : tanqeeb

A Microsoft Technical Specialist’s main goal is to win the technical decision of customers to purchase and use our technology.

You will work in a team, enabling the customers through digital transformation by leveraging the intelligent cloud and intelligent edge.

Technical Specialists (TS) are expected to be able to both own and win the customers technical decisions, as well as find new opportunities through their contacts and engagements for sales people to further pursue.

As a TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, and win the technical decision allowing the team to achieve / exceed sales targets in your assigned accounts.

Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-

based infrastructure technologies.


As a Teams Technical Specialist (TS) :

You will be the specialist for Microsoft Teams , the hub for Collaboration and Communication, which allows you to extend and customize 1st and 3rd party solutions with confidence build on our secure and compliant platform.

  • You will drive the advancement of Microsoft Teams and support the advancement of the overall Modern Workplace portfolio, encompassing the Microsoft 365 suite, Teams and Surface devices.
  • You will identify leads and work with your account teams to build the business case for Microsoft Teams.
  • You will be the subject matter expert on your local sales team for Audio Conferencing, Phone System, Calling Plans, Teams devices, and the Teams Platform development ecosystem;
  • and will lead competitive strategy for Microsoft Teams within your account teams.

  • You will work with your account teams to obtain a strong understanding of each account’s governance and decision processes and the customer’s business & technology priorities.
  • You will help customers make technical decisions to build tomorrow’s business and IT solutions based on Microsoft technology.

  • You will lead technical presentations, demonstrations, workshops, architecture design sessions, proof of concepts, and pilots to explain, demonstrate, and prove to our largest customers the capabilities of Microsoft Teams products and services, and how we can make their businesses more successful.
  • You will lead to clear technical, competitive and security blockers to accelerate Microsoft Teams sales and customer usage.
  • You will own winning the technical decision at customers for sales opportunities and usage scenarios, through tailoring your message, bringing ideas to customers, engaging with them to show our technology differentiation, and guiding them in decision-making.
  • You will work with partners and others at Microsoft, as well as use our core tools, social connection tools, and AI-driven data to extend your reach and the reach of your team, focusing on satisfying important customer needs.
  • You will be a vital connection and orchestration point for a variety of technical resources, by :

  • Orchestrating complex solutions with internal and external partners for multiple Microsoft products and services.
  • Helping identify and diagnose technical, architectural, and competitive blockers and respective solutions for sales opportunities and usage decision blockers and helping pave the way for successful implementation.
  • Sharing practical knowledge with partners to drive the sale, deployment, and adoption of Microsoft Teams solutions.
  • Shaping current and future products, marketing strategies, and customer-centric ideas through your feedback to sales, marketing, and engineering.
  • You will stay sharp, share your knowledge, and learn practices from others.

  • We encourage all our employees to continuously maintain and enhance their technical, sales, professional skills and competitive readiness.
  • Your knowledge will be enhanced and shared by participating in internal Microsoft technical communities and in the broader industry through events, blogs, whitepapers, training and articles for your domain.
  • You will be recognized for sharing, learning and driving individual work that all result in business impact for customers, partners and within Microsoft.
  • We encourage thought leadership and leadership from every employee.


    Technical Solution Leader

    Voice architect. Experience and ability to explain key solutions and architectures in the Audio-Conferencing & Voice space, including applications (Voice Call Control, Audio / Video / Web Conferencing and Devices, CDR, E-

    911, Voice / Fax and Voicemail), Enterprise Interaction Management, Work Force Management, Sales Automation, Contact Centers (ACD, IVR, CRM), and Application Integration Services (TAPI, TSAPI, JTAPI, CSTA, Programmable APIs) required

    Technical depth. Enterprise-level Technical experience with design, configuration, migration and implementation of Office 365 Core (Skype for Business, Microsoft Teams, Exchange Online, SharePoint Online, OneDrive for Business, Office 365 Groups and other Office 365 collaboration and Firstline worker-

    focused applications) and Voice Products and services including Microsoft Teams and Skype for Business required

    Voice. Demonstrated knowledge of voice and data platforms (TDM PBX & IP-PBX, A / V MCU, SBC) and networks (PSTN, Wireless, IP) required

    Networking. Knowledge of TCP / IP networking, switches, routers, firewalls and protocols (SRTP / RTCP, H.323, H.263 / H.264, SIP, REST) required

    Planning for success. Understand Office 365 deployment and adoption planning, including Microsoft FastTrack, Partner solutions, and the high-

    level project management and change management tasks associated with delivering Audio Conferencing & Phone System workloads

    Performer. Highly driven passionate person who consistently exceeds goals and expectations required .

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others;
  • trying, failing, and learning from successes and failures; sharing practices and knowledge for others’ benefit required .

    Collaborative. Able to work cohesively with customers, members of the Microsoft (or similar) sales, services, and marketing organizations and Microsoft (or similar) partners required .

    Excellent Outstanding written & verbal communication, collaboration, organizational, presentation, and deep technical product demo skills required .

  • Technical breadth . Demonstrated knowledge of identity, authentication, security, privacy, and compliance (including the EU General Data Protection Regulation);
  • specific knowledge of Office 365 data lifecycle management solutions for communications content and how they factor into cloud and hybrid solutions preferred .

    Cloud Trust. Demonstrated knowledge of identity, authentication, security, privacy, and compliance, and how they factor into cloud and hybrid solutions preferred .

    Consultative Technical Selling and Challenger mindset . Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused preferred .

    Executive Presence . Validated experience engaging with senior level executives preferred

    Consummate Professional

    Experience . 5+ years of related experience in technical pre-sales and / or technical consulting roles preferred .

    Bachelor's degree in Computer Science, Information Technology, or related field preferred .

    Certification in domain-specific technologies preferred .

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work

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