A Microsoft Technical Specialist’s main goal is to win the technical decision of customers to purchase and use our technology.
You will work in a team, enabling the customers through digital transformation by leveraging the intelligent cloud and intelligent edge.
Technical Specialists (TS) are expected to be able to both own and win the customers technical decisions, as well as find new opportunities through their contacts and engagements for sales people to further pursue.
As a TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, and win the technical decision allowing the team to achieve / exceed sales targets in your assigned accounts.
Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-
based infrastructure technologies.
As a Teams Technical Specialist (TS) :
You will be the specialist for Microsoft Teams , the hub for Collaboration and Communication, which allows you to extend and customize 1st and 3rd party solutions with confidence build on our secure and compliant platform.
and will lead competitive strategy for Microsoft Teams within your account teams.
You will help customers make technical decisions to build tomorrow’s business and IT solutions based on Microsoft technology.
You will be a vital connection and orchestration point for a variety of technical resources, by :
You will stay sharp, share your knowledge, and learn practices from others.
We encourage thought leadership and leadership from every employee.
Technical Solution Leader
Voice architect. Experience and ability to explain key solutions and architectures in the Audio-Conferencing & Voice space, including applications (Voice Call Control, Audio / Video / Web Conferencing and Devices, CDR, E-
911, Voice / Fax and Voicemail), Enterprise Interaction Management, Work Force Management, Sales Automation, Contact Centers (ACD, IVR, CRM), and Application Integration Services (TAPI, TSAPI, JTAPI, CSTA, Programmable APIs) required
Technical depth. Enterprise-level Technical experience with design, configuration, migration and implementation of Office 365 Core (Skype for Business, Microsoft Teams, Exchange Online, SharePoint Online, OneDrive for Business, Office 365 Groups and other Office 365 collaboration and Firstline worker-
focused applications) and Voice Products and services including Microsoft Teams and Skype for Business required
Voice. Demonstrated knowledge of voice and data platforms (TDM PBX & IP-PBX, A / V MCU, SBC) and networks (PSTN, Wireless, IP) required
Networking. Knowledge of TCP / IP networking, switches, routers, firewalls and protocols (SRTP / RTCP, H.323, H.263 / H.264, SIP, REST) required
Planning for success. Understand Office 365 deployment and adoption planning, including Microsoft FastTrack, Partner solutions, and the high-
level project management and change management tasks associated with delivering Audio Conferencing & Phone System workloads
Performer. Highly driven passionate person who consistently exceeds goals and expectations required .
trying, failing, and learning from successes and failures; sharing practices and knowledge for others’ benefit required .
Collaborative. Able to work cohesively with customers, members of the Microsoft (or similar) sales, services, and marketing organizations and Microsoft (or similar) partners required .
Excellent Outstanding written & verbal communication, collaboration, organizational, presentation, and deep technical product demo skills required .
specific knowledge of Office 365 data lifecycle management solutions for communications content and how they factor into cloud and hybrid solutions preferred .
Cloud Trust. Demonstrated knowledge of identity, authentication, security, privacy, and compliance, and how they factor into cloud and hybrid solutions preferred .
Consultative Technical Selling and Challenger mindset . Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused preferred .
Executive Presence . Validated experience engaging with senior level executives preferred
Experience . 5+ years of related experience in technical pre-sales and / or technical consulting roles preferred .
Bachelor's degree in Computer Science, Information Technology, or related field preferred .
Certification in domain-specific technologies preferred .
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work