Promote awareness of brand imageinternally and externally.
Use salestechniques that maximize revenue while maintaining existing guestloyalty to Marriott.
Recognize opportunitiesto up-sell the customer and sell enhancements to create a betterMarriott experience or event.
Encourage guestsor callers to purchase or schedule preview packagesales / tours.
Explain details and requirementsrelated to attending a sales presentation to potentialowners.
Verify that individuals meeteligibility requirements for preview package sales / tours prior toscheduling a tour for a Marriott vacation club property.
Determine and give complimentaries to guests as gifts fortheir patronage (e.g., rewards points, show tickets).
Answer guest questions about propertyfacilities / services.
Receive, record, andrelay messages accurately, completely, and legibly.