Housekeeping (Floor) Supervisor

Kempinski Hotels

قطر

منذ 4 يوم

source : tanqeeb

Housekeeping (Floor) Supervisor

The Housekeeping Supervisor is responsible for supervising the cleaning and maintenance operations on the floors assigned to him / her following the procedures and standards established by the hotel.

Marsa Malaz Kempinski, The Pearl Doha

Marsa Malaz Kempinski, The Pearl Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.

Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms including 69 suites, two Presidential suites and two Royal suites.

Key Responsibilities

Supervise the work of room attendants to ensure all guest rooms and corridors are maintained to the highest standard of cleanliness and tidiness to ensure guest satisfaction and oversee that occupied rooms are serviced and that check out rooms are serviced based on the arrival time of the next guest.

Inspect occupied and non-occupied guest rooms and take corrective measures in order to meet Kempinski standards in terms of cleanliness, maintenance and supplies.

Also check that housekeeping equipments are given proper care and maintenance whilst being used.

Carry out on the job training and be responsible for grooming and conduct standards of the room attendants on their assigned floors.

Motivate staff to bring about excellent performance. Participate in the evaluation of staff performance once year.

Keep updated records of furniture movement and cleaning schedules of their section.

Stay informed about hotel products and services knowledge in order to answer guest questions.

Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.

It may be providing information, giving an extra item such as a towel, etc.

At the end of shift, do a handover reporting special attention guests, room status discrepancy, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.

Desired Skills & Qualifications

2 to 3 years’ experience in a supervisory position in housekeeping department, preferably in a 5 star hotel

Local language excellent oral and written skills (as applicable)

English oral and written skills, additional language - beneficial

Knowledge and Skills on Cleaning techniques

Knowledge on cleaning products, equipment and machine

Knowledge on housekeeping procedures and standards

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage.

We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests.

And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

Organization

Marsa Malaz Kempinski The Pearl Doha

Ongoing

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