Insurance Telesales Agent
Commercial Bank
CB Plaza , Qatar
منذ 2 يوم

Key Responsibility :

  • Take and process orders in an accurate manner
  • Handle grievances as required
  • Go the extra mile to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Generating and qualifying leads from cold calling
  • Managing, tracking and following up on leads by calling them
  • Meeting monthly and quarterly sales goals in accordance with goals
  • Creating and updating activity reports
  • Handle queries and complaints to ensure quality of resolution within TAT.
  • Perform cross sell, digital migration or other initiatives as required
  • Seek and promote feedback from customers via CSAT or survey for quality improvements.
  • Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
  • Providing accurate and complete information to customers
  • Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit / concerned department.
  • Requirements

  • Proven experience as telesales representative or other sales / customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs and telephone systems
  • Ability to learn about products and services and describe / explain them to prospects
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Internal

    Other functions within Customer Contact Centre, Branches, other departments in CBIS and CB


  • Account Management
  • Sales Goals
  • Sales Organization
  • Sales Skills
  • Sales Team Support
  • Territory Management
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