Insurance Telesales Agent

Commercial Bank

CB Plaza , Qatar

منذ 2 يوم

Key Responsibility :

Take and process orders in an accurate manner

Handle grievances as required

Go the extra mile to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

Generating and qualifying leads from cold calling

Managing, tracking and following up on leads by calling them

Meeting monthly and quarterly sales goals in accordance with goals

Creating and updating activity reports

Handle queries and complaints to ensure quality of resolution within TAT.

Perform cross sell, digital migration or other initiatives as required

Seek and promote feedback from customers via CSAT or survey for quality improvements.

Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.

Providing accurate and complete information to customers

Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit / concerned department.

Requirements

Proven experience as telesales representative or other sales / customer service role

Proven track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant computer programs and telephone systems

Ability to learn about products and services and describe / explain them to prospects

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

Internal

Other functions within Customer Contact Centre, Branches, other departments in CBIS and CB

Competencies

Account Management

Sales Goals

Sales Organization

Sales Skills

Sales Team Support

Territory Management

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