IT Technician
Zero One Business Solutions
Doha, Qatar
منذ 3 يوم
source : drjobs.ae

Responsibilities

  • Serve as the point of contact for venue-based usersseeking technical assistance over the phone, email orin-person.
  • investigate and help resolve issueson customer s IT domains using agreed troubleshootingmethodologies.
  • Install, upgrade, support andtroubleshoot printers, computer hardware and any other authorizedperipheral equipment.
  • To be proficient on ITSMprocesses and consult end-users on workflow.
  • Perform troubleshooting through diagnostic techniques andpertinent questions.
  • Determine the bestsolution based on the issue and details provided bycustomers.
  • Walk the customer through theproblem-solving process.
  • Document fixprocesses and help streamline procedures for future technicalsupport actions. Provide accurate information on IT services to theclient groups.
  • Record incident and requestupdates and resolution in the ticket logs Pass on any feedback orsuggestions by the clients to the management team.
  • Identify and suggest possible improvements in processesand procedures.
  • Participate in the bump-in,bump-out process. Deploy and configure all agreed on IT equipment(PC, peripherals, printers, etc.) in relative spaces.
  • Assist IT, Service Manager, with open tasks.
  • Cooperate with the assigned team on overall Event ITtasks for delivery of FWC.
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