Customer Service Representatives to provide superiorcustomer services to all customers on the digital platform likeFacebook, Twitter, Live Chat, Instagram etc.
Agent check Social Media networks at all time,if it is complaint and was not resolved immediately, takes itoffline and obtain customer details and contact number.
Guide customers on available Ooredoo product andservices, packages, value added services
Follow standard procedures for proper escalation ofunresolved issues to the appropriate internal teams.
Ensure proper recording and closure of allissues.
Research, diagnose, troubleshoot andidentify solutions to resolve customer issues.
Agent to follow-up and check complaint status with theconcerned department by emails.
Communicate ina helpful and friendly manner with every customer over thetelephone
log in customer queries in Ooredoo provideApplications and resolve customer complaints in frontline itself orescalate to concerned dept.
Encourage healthyrelationship between customers and Ooredoo to enhance customersatisfaction
Communicating, negotiating &influencing
Participate in regular workgroup meetings and trainingworkshops.
Provide support to other staffmembers when required.
Behaving inprofessional way
3years Call Centre or Customer service experience highlydesirable
Social media awareness / searchingengine online.
Excellent command of Arabic andEnglish language
Excellent knowledge of socialapplications such as Facebook, Twitter, YouTube, Instagram
Ability to work underpressure
Willingness to work in allshifts
Valid Qatari DrivingLicense
Proficient in relevant computerapplications
Knowledge of customer serviceprinciples and practices
Good PC literacy MS Word, Outlook, Internet and Intranetsystem