Social Media Agent for Call Center
Starlink
Qatar,Doha,Doha
منذ 2 يوم
source : drjobs.ae

Overview

Customer Service Representatives to provide superiorcustomer services to all customers on the digital platform likeFacebook, Twitter, Live Chat, Instagram etc.

Customers

  • Agent check Social Media networks at all time,if it is complaint and was not resolved immediately, takes itoffline and obtain customer details and contact number.
  • Guide customers on available Ooredoo product andservices, packages, value added services
  • Follow standard procedures for proper escalation ofunresolved issues to the appropriate internal teams.
  • Ensure proper recording and closure of allissues.
  • Research, diagnose, troubleshoot andidentify solutions to resolve customer issues.
  • Agent to follow-up and check complaint status with theconcerned department by emails.
  • Communicate ina helpful and friendly manner with every customer over thetelephone
  • log in customer queries in Ooredoo provideApplications and resolve customer complaints in frontline itself orescalate to concerned dept.

    Businessorientation

    Encourage healthyrelationship between customers and Ooredoo to enhance customersatisfaction

    Communicating, negotiating &influencing

  • Participate in regular workgroup meetings and trainingworkshops.
  • Provide support to other staffmembers when required.
  • Behaving inprofessional way
  • Skills

    EXPERIENCE ANDQUALIFICATIONS

  • 3years Call Centre or Customer service experience highlydesirable
  • Bilingual CommunicationSkills
  • Social media awareness / searchingengine online.
  • Excellent command of Arabic andEnglish language
  • Excellent knowledge of socialapplications such as Facebook, Twitter, YouTube, Instagram
  • Team player.

  • Ability to work underpressure
  • Willingness to work in allshifts
  • Minimum EntryQualifications

  • ValidQatari RP
  • Valid Qatari DrivingLicense
  • Proficient in relevant computerapplications
  • Knowledge of customer serviceprinciples and practices
  • Good PC literacy MS Word, Outlook, Internet and Intranetsystem
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