Technical support and execution of change requests
To support the in country local support staff by :
Be the focal point for all technical and system related topics. Provide the overall system view
Be the main contact to the Customer s NSS maintenance team from a Level 3 system perspective
Be the main interface with the Airbus NSS Central Support team in Europe
Lead the troubleshooting and resolution of system level incidents and problems
Support the troubleshooting and resolution of subsystem level incidents and problems
Lead the partial and full system restart events, ensuring full system availability after the restarts. Organize the subsystem teams during the restart and possible on the spot investigations.
Work in accordance with the established ITIL incident and problem management processes, through adherence of these processes implemented in JIRA
Ensuring that configuration and other system changes are undertaken through formal Change Management procedures
Ensure the adherence to the Airbus Engineering processes
Technically lead CCB s and incident / problem review boards
Ensure system knowledge, such as root cause analysis, new solutions to problems, and implementation results are documented and knowledge base is updated
From a technical and system engineering perspective lead the execution of Change Requests, while maintaining the overall system stability and integrity, includingDeployment of the Joint Operational Centre and it s re-integration into the NSS system and establishing it as the main joint site.
implementation of a manual switch capability between JOC and AJOCmanual archiving of operational recordingsConfiguring / Testing of two additional sensor sitesupdating the firewall rulesother approved changes (see below)
Be an example of living the Airbus values
Promote safety and product regulatory compliance
Review and Produce Technical documentation
Leading the Airbus response to change requests
To support the customer and Airbus sales by :
Assessing and leading the response to customer change request
Sense potential business opportunities in interactions with the customer
Support the creation of an offer for the extension of the NSS ISS contract, for after 2022
Lead the creation of priced proposals in response to customer change requests, includingAcquire understanding of operational concepts and agreement of system requirements with the customerDesign of the solution and impact assessmentRisk assessmentCost baseline, engineering commitments and support the sales organisation with the overall proposal
Change proposals could be related to equipment and / or COTS software replacement due to obsolescence, system extensions (new working positions, additional OC, interfaces to other systems, new sensors, and an overall technology refresh / update of the NSS system).
Interact with third party suppliers and help in creating statement of work, defining interfaces and requirements, creating proof-of-concept, conduct FAT etc.
Required knowledge, experience, skills
The following knowledge, experience and skills are required :
Good interpersonal communication skills, ability to work in a team as a team
Desire to learn about the NSS system
Willingness to take responsibility for commitments
Willingness to transfer knowledge to less or differently skilled team members in a non-judgemental manner
Experience and skill to delegate tasks to others and providing support and follow up when needed
Ability to function as technical thought leadership in conjunction with business unit, keeping Airbus long term business interest as the goal
Ability to interact with the customer personnel based on integrity
Good problem solving abilities and experience
Highly experienced in working for large scale military System of Systems
Experienced in leading System Integration, Verification and Validation on large scale, System-of-Systems project
Experience with Change Management processes
Education in Electrical Engineering, Computer Science or Communications
Highly experienced in working at a large scale C4ISR( Command, Control, Communication, Intelligence, Surveillance, Reconnaissance) System.
Experience with Tracking and Surveillance Technologies (TERMA, BORA, AIS, VHF, DF, FLIR )
Experience in working with Supervision system.
Experience in system engineering and design of large scale distributed systems
Knowledge of IT infrastructure and applications : Active DirectoryNTPLinux and Windows operating systemsDatabases. Experience with Oracle is a plusUnderstanding of network
Experience with hands-on system integration
Ability to actively troubleshoot complex system incidents / system-of-systems incidents
In addition to the above, the following knowledge, experience and skills are required :
Experience with leading and writing Change proposals, solution design, impact assessment
Experienced in requirements engineering
Experience with and ability to plan, schedule, assign resources and make cost estimations
Familiar with the Airbus Engineering organisation and processes
Experience with Risk management
Good knowledge of the overall BMS processes and in particular DEVELOP
Experience with writing effective customer letters
Familiar with Product Regulatory Compliance
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.