Custodial Manager/ Housekeeping Manager
Ferrovial
Ad Dawhah, Qatar
منذ 4 يوم

About us

FMM is a Joint Venture between Qatar Airways and Ferrovial Services created in 2013 to provide Facility Management services throughout Qatar.

With more than 3,600 employees, FMM has become a key leader in the Facility Management industry providing multi-services solutions to our clients.

  • Hamad International Airport is the Facility Management showcase of FMM where innovative equipment and excellence in standard of services have been deployed;
  • FMM’s contribution made HIA the Best Airport in Middle East and the 6th Best Airport worldwide.

    FMM skills and expertise will continue to support large and medium size facilities to reach a standard of excellence.

    We continuously welcome new team members to join our organization and be part of our exciting journey.

    The role

    As Custodial Manager you will organize, administer, and lead a comprehensive program of cleaning and custodial services for the company.

    The foremost responsibility of a Custodial manager is to ensure that the facility is maintained and cleaned correctly and according to the department s procedures and the client’s instructions or standards.

    Internally : create strategies to build and strengthen the image and values of the company internally by engaging staff and developing the connection within the organisation.

  • Operational
  • Being responsible for all day to day aspects related to the operations within the cleaning service according to the contract specification and to the agreed performance, qualitative and financial targets.
  • Having full working knowledge of the areas in the building which are covered by the services run by FMM.
  • Manage the financial budgets.
  • Plan staff rotations to ensure full coverage in all shifts and supervise staff hours worked, sickness and annual leave for producing a proper payroll.
  • Lead, organize, manage, and supervise all cleaning and custodial operations of the company.
  • Develop and execute a system of internal controls which provide reasonable assurance that unit operations are effective and efficient and unit assets are safeguard
  • Supervises the stock rotation and purchase orders (consumables, spare parts, equipment, etc.).
  • Is aware of the condition of the equipment, coordinating repairs / replacements as appropriate to ensure that all equipment is in safe working order, checked regularly and serviced.
  • Plan and coordinate staff allocation and programs and establishes standards and work methods for the contract
  • Organize, plan and direct all in-house training programs on custodial management services and safety programs.
  • Interpret, prioritize and assign work orders to personnel and plans work schedules to ensure adequate service.
  • Management & Leadership

  • Being aware and in contact with new products and technologies that can be brought to improve the service or reduce costs.
  • Coordinate with other trades and department supervisors on work projects and estimates worker hour requirements for completion of job.
  • Interpret and translate company policies to workers and enforces safety regulations
  • Analyse and resolve work problems; initiates or suggest plans to motivate workers to achieve work goals.
  • Develop procedures for the line manager’s approval.
  • Health, Safety, Environment & Quality

  • Compliance with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices hygiene, cleanliness, fire and COSHH and ensuring the staff under him / her + subcontractors are following the requirements
  • Deliver and maintain fully compliant ISO quality platform
  • Following client / company guidelines with regards to the identification and reporting of health and safety hazards.
  • Collaborating with HSEQ Department to provide answer to client’s complaints, inspections, audits, etc.
  • Skills & experience

  • Secondary studies as a minimum, University Degree in Facilities Management Hotel Management Business Management or a similar preferred
  • Provide 5 years’ experience in the delivery of specialized front of house solutions to 5 stars hotels or volume people moving platforms or supermarkets or big retail chains.
  • Minimum 2 years in a managerial role, more than 8 years’ experience in the delivery of 24 / 7 FM contracts (soft services) and more than 4 years in a managerial role preferred

  • Strong active listening skills and dynamic flexibility, critical thinking, and ability to multi-task and employ strong time management skills.
  • Proficient computer applications skills.
  • Background in the areas of diversity and sustainability, and skills to engage with those of other cultures or backgrounds is required.
  • Internal :

    Precinct Manager, HSEQ team, Custodial Teams

    External :

    HIA FM Management, HIA Operations, MOI Officials & HIA Concessionaries

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