Center Manager - Human Capital Group Qatar

Gulf Jobs

Doha, Qatar

منذ 4 يوم

source : Explore Jobs Qa

Job Description

Overall responsibility of the business unit / processes within the country with accountability for, Compliance, Customer Satisfaction, Revenue, Profitability, Resource Planning & allocation.

Direct responsibility for the country’s profitability and achievement of targets

Control & maintain country’s expense budgets and allocated resources and perform periodic cost and productivity analyses

Contribute with HQ to for development and maintenance of standard operating procedures, policies and manuals etc.

Ensure compliance to all existing processes and meet the defined SLAs

Ensure process enhancements to improve quality & efficiency and lead new process roll outs in the respective VSCs

Conduct Interviews for candidates

Ensure security (Physical & Data) at the Application Centre and ensure effective controls are in place to pre-empt any physical / data security breach incidents

Ensure conduct of product & process trainings to all staff on a regular basis through coaching and development

Ensure high standards of ethics, integrity and compliance with corporate procedures.

Liaise with the Value-Added Services team in order to create new channels of Revenue

Explore other revenue channels with the various government bodies / ministries in the region with strategic partnerships

Develop and maintain business relationships with all Consulate officials (Embassy / Consulates)

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