Center Manager - Human Capital Group Qatar
Gulf Jobs
Doha, Qatar
منذ 4 يوم
source : Explore Jobs Qa

Job Description

  • Overall responsibility of the business unit / processes within the country with accountability for, Compliance, Customer Satisfaction, Revenue, Profitability, Resource Planning & allocation.
  • Direct responsibility for the country’s profitability and achievement of targets
  • Control & maintain country’s expense budgets and allocated resources and perform periodic cost and productivity analyses
  • Contribute with HQ to for development and maintenance of standard operating procedures, policies and manuals etc.
  • Ensure compliance to all existing processes and meet the defined SLAs
  • Ensure process enhancements to improve quality & efficiency and lead new process roll outs in the respective VSCs
  • Conduct Interviews for candidates
  • Ensure security (Physical & Data) at the Application Centre and ensure effective controls are in place to pre-empt any physical / data security breach incidents
  • Ensure conduct of product & process trainings to all staff on a regular basis through coaching and development
  • Ensure high standards of ethics, integrity and compliance with corporate procedures.
  • Liaise with the Value-Added Services team in order to create new channels of Revenue
  • Explore other revenue channels with the various government bodies / ministries in the region with strategic partnerships
  • Develop and maintain business relationships with all Consulate officials (Embassy / Consulates)
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