Roles and ResponsibilitiesResponsible for the profitability and customer satisfaction for assigned contracts · Provide both service agreement, and time and material program management · Assist in sales campaigns for new contracts and proposals · Assure timely resolution of customer issues and customer satisfaction for assigned contracts · Interact with members of the customer service, parts & transactional services, field service, repair service and / or other teams · Function as liaison between internal organizations and customers for assigned contracts ·Presents product / program strategies, technical roadmaps, risks and recommendations to senior leads (EB and SEB) across BH.
Handles complex medium term project processes. Department has to define approaches. Variety due to customization to client needs.
Handles important business unit clients. Complex processes requiring involvement of many stakeholders both at the client side and internally.
Required QualificationsBachelor's degree from an accredited university or college. Minimum of 5 additional years of experience in Customer Contract Management.
Desired CharacteristicsStrong oral and written communication skills. Strong interpersonal and leadership skills. Demonstated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
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