World Sports Event Qatar Accommodation ServicesGuest Experience and Quality Manager (fixed term contract until December 2022)What’s in it for you?
Take the fantastic opportunity to broaden your horizon outside the common hotel business and play your role in delivering high quality hospitality services embedded in one of the world’s most popular sports events.
Benefit from this exceptional experience by advancing your skills, know-how and future career.What you will be doing : Supports guests in a friendly, helpful and personalized mannerInteracts and maintain excellent professional relationships with all guestsPractices and adhere to brand standards to enhance customer serviceTakes responsibility for anticipating and meeting guests’ needsIdentifies any opportunity to improve the guest experienceBe an ambassador at all timesStays guest focused and nurture a perfect guest experienceOriginates cost effective ideas and projects to improve service qualityCreates an atmosphere of high morale and a happy working relationships in the teamEnsures trainings are conducted and attended as scheduledEnsuring the quality, standards and meeting the expectations of the guests on a daily basisYour experience and skills include : Minimum of 4 years guest relations experience in the hospitality sector is desired, experience in Qatar is a plusFluent in English (spoken and written), any additional language is a plusAt least 2 years of experience in a similar position in a large scale propertyExperience with larger teams of 250 plusAbility to work well under pressure in a fast paced environmentStrong interpersonal, communication and problem solving abilitiesHighly responsible & reliableA hands-on approach is essentialService focused personality is essential and previous leadership experience requiredConfident in conducting trainingOur commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.
accor.com / Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS