Assistant Restaurant Manager
Sheraton Hotels & Resorts
Doha, Qatar
منذ 2 يوم
source :
  • Assisting in Management ofRestaurant Team
  • Handles employee questions andconcerns.
  • Monitors employees to ensureperformance expectations are met.
  • Providesfeedback to employees based on observation of servicebehaviors.
  • Assists in supervising daily shiftoperations.
  • Supervises restaurant and allrelated areas in the absence of the Director of Restaurants orRestaurant Manager.
  • Participates in departmentmeetings by communicating a clear and consistent message regardingthe departmental goals to produce desired results.
  • Conducting Day-to-Day Restaurant Operations
  • Ensures all employees have proper supplies, equipment anduniforms.
  • Communicates to Chef and RestaurantManager any issues regarding food quality and servicelevels.
  • Ensures compliance with all restaurantpolicies, standards and procedures.
  • Monitorsalcohol beverage service in compliance with local laws.
  • Manages to achieve or exceed budgeted goals.
  • Performs all duties of restaurant employees and relateddepartments as necessary.
  • Opens and closesrestaurant shifts.
  • Providing ExceptionalCustomer Service
  • Interacts with guests toobtain feedback on product quality and service levels.
  • Supervises staffing levels to ensure that guest service,operational needs and financial objectives are met.
  • Encourages employees to provide excellent customerservice within guidelines.
  • Handles guestproblems and complaints, seeking assistance from supervisor asnecessary.
  • Strives to improve serviceperformance.
  • Sets a positive example for guestrelations.
  • Assists in the review of commentcards and guest satisfaction results with employees.
  • Meets and greets guests.
  • ConductingHuman Resource Activities
  • Supervises on-goingtraining initiatives.
  • Uses all available onthe job training tools for employees.
  • Communicates performance expectations in accordance withjob descriptions for each position.
  • Coachesand counsels employees regarding performance on an on-goingbasis.
  • Additional Responsibilities
  • Provides information to supervisors, co-workers, andsubordinates by telephone, in written form, e-mail, or inperson.
  • Analyzes information and evaluatingresults to choose the best solution and solve problems.
  • Assists servers and hosts on the floor during mealperiods and high demand times.
  • Recognizes goodquality products and presentations.
  • Supervisesdaily shift operations in absence of Restaurant Manager.
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