Recovery Officer
Gulf Jobs
Doha, Qatar
منذ 1 يوم
source : Explore Jobs Qa

Job Description

  • Responsibility of incumbent is to action 90 days+, CC1 and CC6 accounts to recover debts.
  • Attempts to contact Cardholders by telephone to collect outstanding receivables and decides on appropriate alternative dunning
  • Obtains, reviews and evaluates Cardholders payment proposals and negotiates suitable arrangements with a view to minimizing write offs
  • Identifies and recommends accounts which need to be referred for third party action
  • Under minimum supervision, handles all aspects of collection accounts, aiming to minimize the Company’s receivables, whilst using a sensitive approach and maintaining good customer relations
  • Ensures all incoming correspondence is auctioned appropriately within two days of receipt. Try to solve all customer disputes before cycle cutoff, by coordinating with Customer Services department
  • Evaluate the reinstatement requests
  • Review accounts with new debits for charge back, inhibit further use of the Card, and recover the new charge
  • Handles the card accounts (charge / revolve) and comply with the established dunning and follow-up procedures.
  • Performs as per daily activity targets and work list auctioning goals laid out.
  • Reviewing the High Level Contacts work list on a daily basis.
  • Reviewing individual work list on a daily basis.
  • Le evaluating each account prior to referral and maintaining regular contacts with the collector.
  • Provide feedback to Supervisor on market trends, local debt collection practices and market information on other card issuers.
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