AddThis Sharing ButtonsShare to LinkedInLinkedInShare to WhatsAppWhatsAppShare to FacebookFacebookShare to MessengerMessengerShare to TwitterTwitterShare to MoreAddThis Available Opportunities VAC8378 - Technical Officer (SOC) Field : Technology Contract Type : Full Time - Permanent Location : Qatar - Doha Closing date : 26-Jul-2021 About Us :
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers.
Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!
About the Business Unit :
The Technology Unit within Ooredoo is the backbone of the organization providing all technology services which enable Ooredoo to deliver its services to its customers across all technology platforms, 24 / 7 / 365.
In other words, it's responsible for the management of all Ooredoo networks, technology infrastructure / platforms and processes to achieve fast time-to-market, high operational efficiency, and support product / service innovation, and ultimately drive the financial performance of Ooredoo.
The department acts as the single point of contact for Customer Call Center to receive all customer complaints and redirect tickets to the right island, track tickets, ensure coordination and ownership.
Responsible to also provide high level monitoring of performance dashboards and real time performance monitoring of each Network, IT, IaaS & ICT KPI, and perform fault management and Oversee change management and SOC tool management
About the Role :
This role is responsible for supporting the management of the SLA Service Monitoring and Support end to end.
If you would like to view the full role profile please click here
Minimum Experience, Essential Knowledge & Skills :
2 years' experience in a similar role.
Experience in a Service monitoring preferably in the Telecommunications industry.
Other Qualifications :
Bachelor's Degree in Telecom or Computer & Communications or Electrical & Electronics Engineering