Learning and Development Manager
Marriott Hotels Resorts
Doha, Qatar
منذ 18 ساعات
source : drjobs.ae
  • Administering Employee TrainingPrograms
  • Promotes and informs employees aboutall training programs.
  • Displays leadership inguest hospitality, exemplifies excellent customer service andcreates a positive atmosphere for guest relations.
  • Helps employees identify specific behaviors that willcontribute to service excellence.
  • Ensuresemployees receive on-going training to understand guestexpectations.
  • Uses effective training methodsto ensure employees have a good understanding of guest satisfactionand can demonstrate guest satisfaction skills.
  • Meets with training cadre on a regular basis to supporttraining efforts.
  • Observes service behaviorsof employees and provides feedback to individuals and / ormanagers.
  • Evaluating Training ProgramsEffectiveness
  • Monitors enrollment andattendance at training classes.
  • Meetsregularly with participants to assess progress and addressconcerns.
  • Partners with operational leaders toassess if employees demonstrate effective technical and leadershipskills.
  • Reviews comment cards, guestsatisfaction results and other data to identify areas ofimprovement.
  • Measures transfer of learningfrom training courses to the operation.
  • Ensures adult learning principles are incorporated intotraining programs.
  • Developing Training ProgramPlans and Budgets
  • Ensures all training anddevelopment activities (department specific and general propertytraining) are strategically linked to the organization s missionand vision.
  • Identifies performance gaps andworks with managers to develop and implement appropriate trainingto improve performance.
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