WHAT YOU'LL DO
Our mission is to provide best in class Business-IT Support, to continuously improve our IT systems and services and strive to create and innovate with technology.
As an IT Specialist your primary responsibility is assisting the IT department with all aspects of technology as it relates to Office, Regional and BCG priorities.
This includes, but is not limited to, business reporting, operational planning, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at the client site.
You will work in the Doha office and report directly to the Middle East IT Manager, and you are able to perform successfully in a fast-paced, high-performing, service-orientated environment.
You apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture.
Key responsibilities :
Providing a high level of customer service through on-site technology support in both home and office environments, primarily in Baku and the attached offices, over a variety of platforms (e.
g. PC, Mac, iOS, Android, etc.) for all assigned case teams and office based staff in a fast-paced environment
Supporting the BCG user community by providing tailored solutions for their technology while on-site in BCG offices, at client locations and at special events e.
g. executive speeches, press conferences, offsite meetings etc.
Prepare and deploying laptops (Windows and MacOS) for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements and documenting critical and routine technical procedures as well as end user literature
Coordinate the repair and maintenance of office printers, network and computing equipment with outside vendors
Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources (Zoom, MS Teams and WebEx in particular)
Work on projects in an operational capacity for both global and local initiatives such as evaluating existing systems and recommending technology for upgrade and replacement, and evaluating new technologies for potential applicability within BCG
Compile various reports including but not limited to IT dashboard, inventory tracking and management, service assessments, mobile usage, hardware planning plus others
Troubleshoot and log any technical issues received via phone call or ticket in the IT Service Management tool Service Now and analysing call data to proactively identify improvement opportunities
Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
YOU'RE GOOD AT
Key strengths and attributes needed to succeed in the role :
Focus on excellent customer service and the needs of the BCG user community through excellent communication (written and verbal), time-management and collaboration skills
Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
Professionalism to be able to respect all BCG information as personal and confidential
Ability to work independently as well as in a team environment displaying consideration and respect for others
Appetite for continuous learning to further IT knowledge and career development
Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations
Ability to follow established procedures / standards
Excellent oral and written English, clear communication and ability to communicate with technical and non-technical stakeholders
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Broad experience in the following areas : PC / laptop hardware, software, telecommunications, mobile devices, networking, and server administration
Ability to diagnose problems and provide solutions and / or escalate to the appropriate expertise area
Experience in effectively communicating and presenting technical concepts to management, peer group and staff
Windows 10, Windows server, Mac OS, Microsoft Office 365 and SharePoint Online support experience
WebEx / Zoom meeting setup and basic troubleshooting experience
LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
SCCM or imaging software experience
WIFI troubleshooting experience
Exposure to cloud technology
Experience in working with international teams
Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau and PowerBI
Experience using Slack and Trello
Experience in training users in new technologies
YOU'LL WORK WITH
BCG’s information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow.
For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
WHO WE ARE
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society.
As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.
We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible and unlocking your potential to advance the world.
BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward.
BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed.
Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.