Duties and Responsibilities : The collection coordinator is Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments.
Acts as the liaison between Collection Officer and customers and manages overdue accounts recovery process.1.Contracts and collects responses for overdue customers.
2.Collect payments on past due bills.3.Create a list of people who have not made payments.4.Organize list according to severity of delinquency.
5.Contact customers using telephone, emails or physical visits.6.Inform clients of overdue accounts and amount currently owed.
7.Attempt to collect payment rigorously and systematically.8.Review terms of sale or loan documents.9.Ensure all customer information is correct, including phone numbers and addresses.
10.Listen to customer's story and determine if debt can be collected.11.Set up repayment plans and new terms of sale.12.Record new commitment to repay debt.
13.Send statements of delinquencies to the management.14.Purge records if debt has been satisfied and provide feedback to management.
15.Report satisfied debts to supervisors and accounts.16. Follow state laws dealing with debt collection.17.Print reports for management.
18.Ensures that collection monthly targets are met.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time upon review and approval with concerned personnel and department head.