Role purpose : The purpose of the role is to implement, deploy, configure and support monitoring solutions accross vodafone loacal markets and group functions as part of the monitoring transformation.
In depth awareness of the concepts and application of Service Assurance, Mobile and Fixed Performance Management, Customer Experience Management, ITSM and OSS Tools as HP BSM (BPM, RUM, OMi, Operations Orchestration and SiteScope, UCMDB, Diagnostics, NNMi), BMC / Remedy, Appdynamics , Dynatrace, predictive Analytics.
Implementation, Integration and configuration of the different end to end monitoring tools within Central monitoring platform tools stack.
Configuration of E2E monitoring for Business services for Vodafone Group and Local markets.
Drive the Release and deployment process for new capabilities for IT Operations through getting and delivery of new tools or building integrations between existing systems.
Support for technical faults, Incidents and service requests and Demands raised form customers and operations teams.
Act as subject matter expert for support teams, project team and integrator to ensure that monitoring requirements are understood, documented, agreed and delivered to a high standard.
Act as a change agent to drive direction and adoption of tool strategies and solutions across the IT development, infrastructure engineering, and IT operations organizations.
3+ years of experience in different service management areas specially working with MicroFocus tools such as OMi / OBM, uCMDB, SiteScope, BSM / APM and AppDynamics ,
Ability to interact with architecture designs and compose LLD documents for new engineering solutions
Proved hands on experience in taking and owning technical decision.
Proficient in ITIL methodology and especially change and configuration management processes
Good analytical and problem solving skills and ability to deliver excellent results and deliverables within projects and programmes.
Excellent documenting and oral presentation skills.
Ability to work in a complex ecosystem and manage priorities accordingly.
BSc. In Telecommunications or Computer Engineering
Extensive technical knowledge in Monitoring tools Mainly MicroFocs ITOM stack as an implementer, Universal Discovery and Microfocus Operations Bridge suite such as OMI, Operations Agents and BSM / APM
System and web application servers administration skills (Linux, Windows, JBOSS web application server, Apache)
Cloud and Kubernetes / Dockers technologies are a must have.
ITIL and ITSM proficient. Knowledge of BMC Remedy and Atrium is a big plus
Ability to work with business partners and stakeholders to help define requirements and discuss with architecture team functional / technical designs
Ability to be autonomous and to take ownership of topics
Delivery focused and customer satisfaction obsessed
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