Director of MO Club
Mandarin Oriental
Doha, Qatar
1d ago
source :


  • Oversee all operational and administrative aspects of theoutlet and be able to priorities the required level of engagementin both areas depending on business volumes and other relatedparameters
  • Enforce and monitor that alloperational standards, as per our policies, SOP and qualitymeasures are in place at all times
  • Acquires,develops and manages memberships of local residence
  • Works closely with the sales team to establishmemberships from key accounts
  • Understands theoverall market, including competitors’ strengths andweaknesses, economic trends, supply and demand and knows how tosell against them
  • Follow all procedures,policies and practices with regard to the Jardine accountingrelated requirements for F&B outlets
  • Monitor the monthly P&L and carry out regulardetailed analysis of outlet related financialinformation
  • Maintain a clear overview of allIG point of sales related set ups and carry out regular check onaccuracy of all items
  • Observe the competition,current market and international trends, prices with the market andother new ideas and react accordingly
  • Ensuresan excellent working relationship with all colleagues withinhotel
  • Requirements

  • Degree or Higher National Diploma inHospitality / Hotel / Business Management is preferred
  • Experience as Manager in an exclusive membership club orin sales for 5 star luxury brand.
  • Overallexperience with member’s club administrativeorganization, personally interacting with high net worthindividuals on a personal basis.
  • Experience asAssistant Manager or Manager of a private member’s clubis preferred.
  • A minimum of 5 years ofexperience working in a 5-star hotel environment, including 2 yearsin Food & Beverage.
  • Creative,innovative and thinks outside the box.
  • Abilityto understand guest needs and expectations and to deliver superiorcustomer service through own initiative and through driving andmotivating his / her team accordingly.
  • Abilityto work long hours with a strong focus on operationalexcellence.
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