To work as a team with colleaguesin all departments, to ensure timely service and a smooth runningoperation.
To understand and adhere to allhotel policies and Standard Operating Procedures with regard toguest service, how to run the operation, and personal disciplineand grooming.
Check out with your Supervisorbefore leaving your station or the floor for any reason
To have a full knowledge of the services and facilitiesprovided by the hotel in order to answer any questions the guestsmay have.
Follow all safety policies toensure a safe work area
Follow allreasonable work-related requests made by a Manager or Supervisorwhich may be outside your normal job activities, to achievecomplete guest satisfaction and service throughout the Hotel
Maintain your station in accordance with standardsat all times
Develop a complete knowledge ofmenus
Learn and correctly use the Point ofSale equipment and follow procedures
Tomaintain strict security measures when entering guest rooms, tomaintain the privacy rights of our guests.
Actively participate in all training meetings, to continuallydevelop professional skills and increase guest satisfaction.
Check corridors for trays when returning fromtaking orders (Room Service)
Clean and breakdown trays in dish area, watching for condiments, salt, pepper,sugars, salt & pepper, etc