Building Successful Relationshipsthat Generate Sales Opportunities
Workscollaboratively with off-property sales channels to ensure salesefforts are coordinated, complementary and notduplicative.
Builds and strengthensrelationships with existing and new customers to enable futurebookings. Activities include sales calls, entertainment, FAM trips,trade shows, etc.
Develops relationshipswithin community to strengthen and expand customer base for salesopportunities.
Manages and developsrelationships with key internal and externalstakeholders.
Provides accurate, complete andeffective turnover to Event Management.
Managing Sales Activities
Participates in sales calls with members of sales team toacquire new business and / or close on business.
Executes and supports the operational aspects of businessbooked (e.g., generating proposal, writing contract, customercorrespondence).
Using Knowledge of MarketTrends and Target Customer Information to MaximizeRevenue
Identifies new business to achievepersonal and location revenue goals.
Understands the overall market - competitors strengthsand weaknesses, economic trends, supply and demand etc. and knowshow to sell against them.
Closes the bestopportunities for the location based on market conditions andlocation needs.
Gains understanding of thelocation s primary target customer and service expectations; servesthe customer by understanding their business, business issues andconcerns, to offer better business solution.
Providing Exceptional Customer Service
Supports the company s service and relationship strategy,driving customer loyalty by delivering service excellencethroughout each customer experience.
Servicesour customers in order to grow share of the account.
Executes and supports the company s customer servicestandards.
Provides excellent customer serviceconsistent with the daily service basics of the company.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on productquality and service levels.