Quality Assurance Officer

Commercial Bank

CB Plaza , Qatar

منذ 3 يوم

Key Accountabilities

Design a plan to include certain processes, products and channels for review. Define timeline for assessment

Develop a checklist for sampling 10% of each customer type, product and channel. i.e. high / medium / low

Exercise Carry out research and analysis for ensuring quality of services on continuous basis. Assess transactions, process, products and channels in line with policy

Findings Based on review, capture gap analysis. Identify improvement for strengthening and simplifying existing procedure.

Suggest improvement in customers and stakeholders service level

Recommendation Recommend changes to modify process and system enhancement. Recommend Terms and Conditions in line with product specs Recommend quality standards in different areas of Bank’s operations

Monitor - Implement actions and monitor the performance of recommendation

Future QA plan Sample size may reduce or increase based on outcome of QA testing

Internal

Retail / Private Banking / Sadara / Enterprise / Corporate / Trade Finance / Ops / IT

Auditors

Vendors / Landlords of Premises

Regulators such as QCB

Internal Revenue Service / IRS

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