Helping the sales team to improvetheir productivity by contacting customers to arrange appointmentsand ensuring all Sales Representatives have high-quality,up-to-date support material.
Handling urgentcalls, emails, and messages when Sales Representatives areunavailable, answering customer queries, informing them of delays,arranging delivery dates, and scheduling marketingevents.
Handling orders by phone, email, ormail and checking the orders have the correct prices, discounts,and product numbers.
Inputting orders,ensuring they are processed according to customer requirements, andensuring all orders are accurate and delivered on time.
Collaborating with other departments to ensure sales,marketing, queries, and deliveries are handledefficiently.
Developing and maintaining filingsystems so as to maintain sales records, prepare reports, andprovide financial information to the finance department.
Hiring and training sales staff and ensuring staff meettheir quotas and goals.
Managing budgets forexpenses like bonuses, marketing, and travel.
Making the company's products and services asattractive to potential customers as possible.
Ensuring adherence to laws, regulations, andpolicies.