Digitally focused and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide.
From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.
deliver business outcomes by improving customer satisfaction and loyalty through the utility, ease of use, and pleasure provided in the digital interaction with a product.
You will also be responsible for delivering key user journeys, wireframes and visual consistency utilizing user centred design (UCD).
Translate business requirements, end-user needs and input from cross-functional teams into innovative user experiences. Ensure consistency between site, mobile, micro-
site and landing pages. Identify and prioritise key pain points to map and improve user journeys. Ensure customer feedback and testing informs design decisions.
Work hand in hand with product owners and CX designers . Prepare customer analyses based on our target demographic. Keep up to date with emerging new online developments.
Apply if you have :
Here at Vodafone we’re always moving, always growing and adapting. It’s this attitude and approach that has allowed us to create a continuous culture of development ensuring we’re always streets ahead of our competitors and continue to attract and secure the best talent around.
What makes our Vodafone Qatar a great place to work? It’s simple really. We challenge the business to move forward, and in return can offer you no shortage of exciting projects designed to encourage growth and success.
Hard work is valued and rewarded with us and we can offer you a world of opportunities for future development, and a culture that makes you truly proud to work here.
Sound like the corporate function you’d like to be part of?
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded.
We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences -
we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company.
Employment Type : Fixed Term Contract