Field Service Manager (Arabic Speaker Only)
Vodafone
Doha
منذ 5 يوم
source : ExploreJobs

DohaDigitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for.

From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide.

From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers experience of Vodafone to help us become a truly admired company.

With us you will be accountable for maintaining and developing an industry leading end to end service experience for key named corporate customers and ensuring that the contractual service performance is measured and delivered within the appropriate parameters.

  • Apply if you have : Enterprise and Fixed product and service experience - mandatorySignificant experience of service management, service introduction or change programmes in a telecommunications or IT environmentExperience of developing and nurturing positive relationships and influencing people at a senior levelAbility to demonstrate a deep insight into the customers way of thinking;
  • thinks about future trends / growth strategiesAbility to translate business insights / objectives and strategies into specific goals and rigorously implement plans without compromising on standardsDemonstrate a strong bias for action;
  • delivering against time, quality and costExperience in analysing information, understanding and identifying problems / trends to enable implementation of the necessary course of action to achieve the desired outcomeExcellent communication, presentation and inter-

    personal skills and able to sell a compelling visionAbility to work under minimal supervision, as well as handle difficult and sensitive situations by making sound and independent judgements against competing deadlinesUnderstanding of all ITIL principle components and ideally qualified to Foundation levelExperience of forming and managing a multi-

    disciplinary virtual teamHere at Vodafone were always moving, always growing and adapting. Its this attitude and approach that has allowed us to create a continuous culture of development ensuring were always streets ahead of our competitors and continue to attract and secure the best talent around.

    What makes our Vodafone Qatar a great place to work? Its simple really. We challenge the business to move forward, and in return can offer you no shortage of exciting projects designed to encourage growth and success.

    Hard work is valued and rewarded with us and we can offer you a world of opportunities for future development, and a culture that makes you truly proud to work here.

    Sound like the corporate function youd like to be part of?Get on board today!Commitment from VodafoneVodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded.

    We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences -

    we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company.

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