Manager IT Projects - Applications
Qatar Airways
Middle East, Qatar, Doha
منذ 5 يوم

About your job : : J O B PURPOSE :

J O B PURPOSE :

You will manage and successfully deliver assigned IT projects and solutions around Operational Systems of Airport and ERP : Enterprise Resource Planning Systems in compliance with the project standards and processes of IT, to meet defined business requirements within agreed timescales and cost.

You will lead assigned projects throughout the project phases from initiation to closure; support and enhancement of the complete solution.

This includes leading and managing operational systems support within assigned business units. You will contribute to Business -

IT strategy & IT budgeting of the assigned business units.

ACCOUNTABILITIES :

  • For each project ensure :
  • o Project plans are realistic, maintained and properly resourced.

    o Delivery is within time and cost.

    o It is carried out through the defined phases, effective quality assurance and the overall integrity; focusing on compliance to the IT Security, Design & Transition of New or Changed Services, Release & Change Management and other relevant IT Service Management processes and KPls.

    o Solutions meet agreed requirements and business expectations, are maintainable and meet documented and agreed criteria.

    This requires that all solutions are adequately tested (functional, non -functional, performance and integration) before User Acceptance Testing.

    o Risks are assessed and mitigation / management strategies are designed.

    o Timely and accurate project information and reporting are provided to IT management and business

  • Ensure that operational systems are adequately supported.
  • Manage the systems support teams / suppliers to :
  • o Analyse system faults, assess severity levels, and provide solutions

    o Link similar problems by users or systems to enable detailed reporting and trend analysis

    o Ensure service reviews are conducted regularly for external suppliers

  • Perform business analysis activities to analyse user requirements and define solutions meeting those requirements and document system specifications.
  • Provide fair and accurate feedback on the performance of resources assigned to projects and application support.
  • Contribute in preparation of Business - IT strategy and IT budgeting of assigned business divisions.
  • Perform other department duties related to his / her position as directed by the Head of the Department
  • Establish the department or teams objectives and priorities to align with and support business objectives.
  • Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
  • About You : :

    Q u a l i f i ca t i o n s :

    Essential

  • Relevant College or University qualification to min Bachelor's level
  • Degree in Engineering / Computer Science / Mathematics / Science.
  • P r evious Experience : Essential

    Essential

  • Minimum 7 years relevant experience
  • Experience in leading IT projects, ideally at a major airport
  • Must have strong Project Management experience around application systems and ERP
  • Must have experience working with large Airports.
  • Experience in managing multiple IT customer support teams in an airport / aviation industry. Including dealing with all levels of staff in a professional manner
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